Returns & Exchange

Customer satisfaction is important to us. Please review our return and exchange policy carefully, especially for hygiene-sensitive jewelry items.

Return Conditions

You may request a return within 15 days from the date of delivery, if the following conditions are met:

The item is unused
In its original packaging
With all tags and protective seals intact
In resellable condition
Accompanied by proof of purchase (receipt or order confirmation)

Items Not Eligible for Return

Returns or exchanges are not accepted under the following circumstances, unless your statutory rights apply (e.g. item is faulty or not as described):

Used, worn, or damaged items (e.g. rings, bracelets, necklaces that have been altered or tried on)
Earrings and hygiene-sensitive jewelry, including:
- Opened or tried-on earrings
- Piercing jewelry
  (Due to health and hygiene regulations)
Personalized or custom-made products, including:
- Name-engraved jewelry
- Custom designs (initials, birthstones, zodiac signs, special dates)
Returns requested after the 15-day window
Returns missing original packaging or not matching the product ordered

How to Return an Item

Submit your return request through the 'Orders' section in your account.
Our customer service team will provide detailed instructions and the correct return address.
Items must be returned using trackable shipping, at the customer’s expense unless:
- The product is faulty
- Damaged upon arrival
- Incorrect item was sent
  In such cases, return shipping costs will be reimbursed.

Refund Process

Once we receive and inspect the returned item, your refund will be issued to the original payment method within 7 business days.
Shipping and delivery fees are non-refundable, unless the return is due to our error or a defective product.

Exchange Policy

We are happy to offer an exchange on eligible jewelry items under the following conditions:

Exchange Conditions

You must request an exchange within 7 days of receiving your order. The item must be:

Unworn and unused
In its original packaging
With tags and seals intact
In resellable condition
Accompanied by proof of purchase

How to Exchange an Item

Submit your exchange request through the 'Orders' section in your account or contact our customer service team to confirm product availability.
Ship the item using a trackable courier, securely packaged.
Once we receive and inspect the item, your replacement will be dispatched within 3–7 business days.

Exchange Restrictions

Exchanges are not available for:

Personalized or custom-made products
Earrings and hygiene-sensitive items

Exchanges are only available for the same item in a different size, color, or variation (subject to stock availability). If the desired product is out of stock, a refund will be offered instead.