Information Center

No, we ship worldwide for free!

Check this page to find out if your country is part of our delivery network.

Confirmed orders are shipped within 24 hours.

The standard international delivery time is 5–9 business days. This timeframe may vary depending on customs, destination, carrier delays, or local holidays.

Once your order has been handed over to the shipping company, your tracking number will be sent to you via email. Additionally, you can track the status of your shipment in the 'Orders' section of your customer account.

Depending on your country's import regulations, you may be required to pay customs duties, taxes, or other fees upon delivery. These charges are determined by your local customs office and are the responsibility of the recipient. We recommend checking with your country's customs authority for more detailed information.

Delivery might be delayed due to factors such as inventory status, logistics partner circumstances, severe weather conditions, or other unforeseen circumstances. If your shipment is delayed, we recommend first checking the tracking information provided via email or in the "Orders" section of your account. If your package is significantly overdue or you need further assistance, please don't hesitate to contact our customer service team — we're here to help.

We accept credit and debit cards (Visa, MasterCard, American Express), as well as Amazon Pay, Google Pay, and Apple Pay.

Yes, our website uses SSL encryption and secure payment gateways to ensure your payment information is safe and protected.

Your card will be charged as soon as you complete your order and it is confirmed.

Yes, refunds are processed according to our return and refund policy. Once your cancellation is confirmed, the refund will be issued back to your original payment method within a few business days.

Yes, you can securely save your payment details during checkout to make future purchases faster and easier.

Currently, we do not offer installment plans or financing options, but we accept multiple payment methods for your convenience.

We accept payments in multiple currencies depending on your location. The available currency options will be shown at checkout.

Payments can be declined for various reasons, such as insufficient funds, incorrect payment details, or bank restrictions. Please contact your bank or try another payment method.

Yes, you can apply gift cards or promo codes during checkout if they are valid for your order.

You can reach our customer service team by filling out the contact form on our website or by sending an email directly to online@ohmyshine.com. We strive to respond within 24 hours.

Our customer service team is available:

Monday to Friday, from 9:00 AM to 6:00 PM (GMT-4)

We are closed on weekends and public holidays, but we’ll get back to you as soon as possible on the next business day.

If your order arrives damaged, please contact our customer service within 24 hours of delivery and provide photos clearly showing the damage. In such cases, we will resend the item(s) you ordered free of charge. For more information about our return and exchange policy, please visit this page.

You may request a return within 15 days of the delivery date, provided that the item is unused, in its original packaging, and in resellable condition with all tags intact.

Unfortunately, no. Due to health and hygiene regulations, earrings and body piercing jewelry cannot be returned or exchanged if opened or tried on—unless they are faulty or incorrect.

Please go to the ‘Orders’ section in your account and submit a return request. Our customer service team will provide you with the return address and detailed return instructions.

Yes, return shipping is at the customer's expense unless the item is:

• Faulty
• Damaged on arrival
• Incorrectly sent

In these cases, we will reimburse the shipping cost after inspection.

Once we receive and inspect your returned item, your refund will be processed to your original payment method within 7 business days.

Yes! We offer exchanges on eligible jewelry items within 7 days of delivery. The product must be unworn, in original packaging, and meet our return conditions.

Exchanges are only available for the same item in a different size, color, or variation, depending on stock availability. If your preferred variant is out of stock, we will offer a refund.

Unfortunately, no. Items that are custom-made or engraved with names, initials, birthstones, zodiac signs, or special dates cannot be returned or exchanged, unless they arrive damaged or faulty.

Returns requested after 15 days from delivery will not be accepted, unless your statutory rights apply (e.g. faulty product).

You can enter your discount code during checkout. On the "Payment" page, you’ll see a field labeled “Discount code”. Enter your code and click “Apply” before completing your payment.

There are a few possible reasons:

• The code is expired or no longer valid
• The code has already been used
• It’s only applicable to specific products or collections
• Minimum order value hasn’t been met
• The code can’t be combined with other promotions

Please double-check the promotion terms or contact our support team for help.

In most cases, only one discount code can be applied per order at checkout. However, some promotions may allow stackable discounts (e.g. a site-wide sale combined with a free shipping code), depending on how the promotion rules are set. To be sure whether multiple discounts can be used together, we recommend reviewing the cart conditions and eligibility details on our Promotion Terms page.

Unfortunately, discount codes must be applied at checkout and cannot be added retroactively.

Unless specifically stated, discount codes apply only to product prices, not to shipping fees. Free shipping offers are usually separate promotions.

You can:

• Subscribe to our newsletter to receive updates, exclusive deals, and early access to sales
• Follow us on Instagram.
• Check our homepage for seasonal promotions

During major sale events, discount codes may be disabled or limited. Most products will already be marked down, and additional codes may not be stackable.